Some cover just your boiler, and more expensive packages cover central heating, plumbing, drains and electrics too. British gas homecare one, two, three, four british gas. British gas home services has its own complaints number and address that are separate from the complaints service for gas and electricity customers. The easiest way to pay your bill is to set up to pay by direct debit or to pay online using your online account.
British gas homecare customers can use their online account or phone 0800 072 8217 to book a visit from a fully qualified british gas engineer. If youd like to make a complaint about our energy gas and electricity. Go straight to the correct contact point within an organisation. It will investigate customer complaints and its decision is binding, so british gas would have to pay up if it found in the customers favour. But, when it comes to servicing your boiler its also number one. Then call our breakdowns and enquiries line, also use this number if anyone in your house is at risk elderly or reliant. British gas trading limited is a company that has been in existence for more than 200 years and since then has evolved to the leading producer and supplier of energy in the united kingdom. British gas homecare address, contact number of british.
The website contains full details of how to complain via various different methods with. If your heating and hot water has stopped working, you might be able to fix it yourself. Operating hours are from monday to friday 8 am to 8 pm, saturday 8 am to 6 pm. British gas homecare number 0843 770 5045 or 0333 200 8899. In case you didnt realize there was an alternative, the best phone number for british gas customer support is. In early 2006, when i changed my energy supplier from british gas to edf energy, i received two final bills, one for gas and one for electricity, from british gas. Contact number for british gas homecare 0843 504 3185. And provides central heating services such as boiler maintenance and repair.
Calls to 0844 numbers cost 5p per minute from a bt landline other networks may vary. We will keep you regularly informed, either by telephone or in writing, while we do so. Follow the instructions on your letter youll need your reference number and. The free alternative or geographic telephone number to call british gas is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Make use of a series of simple templates to help make raising your complaint. When you phone this number the advisor can log complaints about the service you have received from british gas homecare, you might need to complain about an engineer who was late or didnt turn up, or an unexplained charge on your bill. Keep your home warm and working with our range of home services. With over six thousand gas safe registered engineers.
From oneoff repairs to annual service visits, its easy to book an engineer appointment with british gas. If you would like to call british gas with no call tracking or logging, the phone number you need to call is. British gas offers a number of homecare maintenance packages. Today, british gas supplies boilers and heating services, plumbing and drains, plus home appliances as well as gas and electricity. British gas is an energy and home services provider in the united kingdom. I have been working at british gas fulltime for more than a year pros 4 days a week 84 in summer months if you wish to work longer hours in winter 45 hour week winter86 average same basic pay throughout the year overtime available tools paid for. Following a problem with my boiler throwing up a fault code and powering down a british gas engineer visited. There are 3 ways to reach british gas across 2 communication modes.
Jen harding took out a british gas homecare agreement for peace of mind. Bloody british gass stupid home care service mumsnet. According to the press british gas are losing nearly 00 customers a month as people wake up to better service and prices from other suppliers. While you can make your homecare complaints to british gas through phone and post helen emms, head of customer relations, you cannot do so with their online form. If you are not happy with any aspect of your service, or feel that you have not been given the correct information when signing up, you should ring the british gas homecare contact phone number 0843 504 3185 to make a complaint. This is the fastest way to book a british gas annual service. Complaints complaints performance emergencies download our app. I rang complained as the cost has gone up considerably, and i had no engineer come out to service the boiler for 18 months. Click change booking and confirm the new date, time and telephone number. Telephone number of british gas homecare breakdowns and. British gas homecare is also known as a british gas agency. I had homecare 400, it took me several weeks to get appointment for enginers to come out to do any repairs. British gas are totally useless and a waste of space. Britishgas is listed on the london stock exchange and while it.
British gas homecare maintains boilers and renewable energy home appliance services. British gass homecare cover left us without hot water. If other gas appliances are affected, youll need to book one of our engineers. Book a fixedprice repair and well give you a 12month guarantee on our. From annual service visits, to keeping your boiler at peak performance or oneoff repairs when your hot. British gas homecare number 0843 455 0157 report a boiler. They offer a range of maintenance contracts of varying degrees of cover which can also include plumbing and drains.
Number of complaints opened number of complaints opened per loans sold number of complaints closed percentage closed within 3 days percentage closed after 3 days but within 8 weeks percentage upheld main cause of complaints opened. Book an engineer online or alternatively, you can use our app. British gas can be contacted on 0843 254 8838 if you wish to make a complaint about any aspect of your energy supply or general service provided. Please let us know by voting if the number works properly so that we can take a look if it doesnt and fix it.
Remember, you dont have to take out a homecare policy to use british gas engineers for boiler and heating repairs and services british gas homecare login. He was unsure what he was doing but turned up the pressure on the heating system because it was low and switched on the heating which caused a huge bang pipe burst like an earthquake. A number of watchdog viewers have contacted us to tell us otherwise. Here you can find out how to make a complaint so we can fix the problem as soon. Make a complaint about british gas homecare by calling the number. This is a slower process than using the online system, however if you have limited internet access it may be the only option. Here, we take a closer look at the homecare range from the. Never had a problem getting an engineer out at shortisn notice. Whether youre a homecare customer or not, see the different options to book a service. Logging into a homecare account is the same process as logging into a british gas account for energy bills and meter readings if dont have an account yet, setting one up is a simple process. Its products and services include electricity, gas, renewable energy, plumbing and drains as well as home appliance services.
British gas is a rip off company who could not care less about their customers. This homecare phone number can be used to book a service, to book an appointment because of an emergency, or to find out more about the different levels of cover. British gas is the leading energy provider in the uk and was the first provider to cut domestic electricity bills by 5% this year. The problem was diagnosed and resolved by replacing the heat exchanger and fixing the seals one of which had a minor leak. Get homecare cover for your boiler, heating, plumbing, electrics and drains. If youre older, disabled, or living with an illness, weve got some helpful advice and telephone numbers.
If you have a breakdown, you can find out what to do and how to get it repaired here. It is the trading name of british gas services limited and british gas new heating limited, both subsidiaries of. British gas customer service contact number 0333 202 9802 british gas customer service contact number is 0333 202 9802. British gas services limited trading as british gas. Under the energy complaints handling regulation of october 2008, british gas is required to report on the number of complaints it receives per quarter. British gas homecare phone number 0843 770 5045 numbers. I needed my toilet fixed as it was overflowing, british gas gives their plumbing contract to dynarod, however they said they gave me a morning appointment, morning appointments are between 8am and 1pm. Like many people i took out a policy with british gas homecare for a once yearly boiler service and a 3 star call out service.
British gas provides a popular way of protection for your boiler, heating, electrics, plumbing and drains. Please check with your phone provider if you are unsure about how much a call will cost. Emergencies if you can smell gas in your home then you should phone the national gas emergency 24 hour telephone line. If you already have homecare with british gas, you can book a repair appointment. Performance standards complaints complaints performance emergencies download our app. Contact information for british gas business complaints with its free or geographic phone number. We had a problem a couple of weeks ago, where the engineer had left our boiler in an unsafe condition and they came to fix it within 2 days. British gas does not provide customer service by email, but does provide it by phone. British gas homecare customers can call 0843 770 5045 monday to friday. The following summary shows the number of complaints we received, from 1st july. British gas phone number premium rate call connection. Find phone numbers is a premium rate connection service and.
Call this number if you want help regarding your accounts like password, username, how to register meter reading, online bill enquiries, archive record, email. The extent of the technologies this covers depends on your individual package. British gas customers with the misfortune to suffer a boiler breakdown this week have been forced to endure the coldest february in nearly a decade without heating or hot water as the company. British gass homecare cover left us without hot water a homecare engineer came to service our boiler. The cost goes up each year though even more if you call them out lots, weve argued a couple of times and had the new bill reduced. Keep your tenants home warm and working with our range of boiler, heating and appliance services for. Telephone number of british gas business complaints. What these mean is that you pay a monthly fee for unlimited engineer callouts. At british gas we are committed to giving our customers the best service across our.
All promoted with a simple promise british gas doing the right thing. Book a oneoff repair and well get things up and running in no time. I have a homecare contract for my central heating system. These british gas bills included falsified and inflated meter readings and additional charges due to my having a fictitious fixed energy prices agreement with british gas. You can call british gas on free phone 0800 048 0202 or by using our british gas phone number, which is 0843 770 5045. The official contact number for british gas homecare can be found free from. Book an engineer, pay bills, join rewards and more. Resolve your british gas complaints for free resolver.